How to Order

ORDER INFORMATION


Acknowledgement of Orders
All orders must be submitted in writing, either by fax or email.


E-mail: sales@poshxessories.com
Fax: 909.628.8565


All orders are acknowledged via fax or e-mail. Review your acknowledgement carefully and communicate discrepancies immediately. Unless we are notified immediately, we will not be responsible for errors.


Please provide the following to ensure your order goes through smoothly and efficiently:

 

·         ASI#, PPAI#, Customer ID, or Contact Name

·         P.O. number and/or previous P.O. number for repeat orders

·         Correct item number and color

·         Quantity and price

·         Art location and size desired

·         Decoration method

·         Color/ PMS #

·         In-hands date

·         Bill to/ Ship to address

·         Approve paper proof and invoice acknowledgement as soon as possible.

·         Artwork Requirement - artwork must be 100% vector art


Art Format
Adobe Illustrator (saved as .eps or .ai files) Vector format with all text converted to outlines.


Modification/Changes to Artwork
Artwork requiring modification will be billed at $25.00 (v) per half-hour.

Production Time
Imprinted Items: 5 – 7 days after approval of paper proof or spec sample.
Un-imprinted Items: 24 hours from receipt of purchase order. If the order is received by 2:30PM (PST), can ship same day if requested.

Rush Orders
PoshXessories recognizes that there are times when you need your order fast. That’s why we offer 1-Day, 2-Day, and 3-Day rush service. Availability is based on production capacity. All other standard charges and terms apply.

Un-imprinted Products
Products without an imprint will be billed at EQP price. Orders must be submitted in writing and if received by 2:00 pm (PST) can ship same day if requested. No minimum quantities required unless stated on the product page (EX: case quantity, etc)

Less Than Minimum Charge
All imprinted orders require minimum quantities as listed throughout the catalog. Less than minimum orders will be accepted at a charge of $50.00 (v). Absolute minimum is half of first column quantity.

Insertions
Upon request, we will insert your items at a charge of $0.70 (v) per item inserted. Please contact us for quotation on unusual items.

Order Changes
Orders are considered firm and cannot be cancelled without written authorization from factory. If order is in production, cost will be billed on the basis of work completed. An increase in order quantity will be treated as a separate order unless notice is received prior to producing initial quantity. All order changes must be in writing.


Over or Under Runs
We do our best to ship exact quantities. However we reserve the right to ship and bill to an allowable over or under shipment up to 5%.


SALES TOOLS


Samples

Sample orders received by 2PM Pacific Standard Time can ship the same day if specified on order and on Posh Xessories’ preferred carrier if shipping method is not given. Orders received after 2PM (PST) will be processed and shipped the next working day.

Posh Xessories will provide up to $6 net worth of samples at no charge with your shipper number. All samples are offered at EQP pricing. Limit three quantity of same item per customer.

To order a sample order, you must have the following information:

·         Company name

·         ASI/SAGE/PPAI number

·         Item Quantity

·         Item Number

·         Shipping address

·         Ship Method

·         Shipper account (if available)        

·         Billing address.

Failure to provide all information may result in sample delays. 


SHIPPING


Shipping Method
Unless otherwise specified, all orders will ship via best method based on number of cartons, weight, destination, and other information available at time of shipment. Please specify the in-hands date if there is a special event. We reserve the right to not be held liable for delays in transit.

For freight shipments only - please inform us of any special services requested. (EX: inside delivery, dock services, etc.)

Drop and Split Shipments
$7.00(v) plus freight for each drop shipment on the same date. $10.00(v) for each split shipment on different dates. On orders requiring shipment on different dates, the entire order will be billed at the time of the first shipment. All products must be shipped within six months of the initial shipment.

Individual Product Shipments

Shipments that are shipped individually will have a $2.50(v) fee for each product applied, along with freight for each shipment.

3rd Party Shipments
$18.75(v) if you provide us with an account number for shipping. we may require call tags to be issued in a timely manner to ensure ship date.

FOB Point
Chino, California 91710

Dangerous goods

Due to shipping regulations, Dangerous Goods are certain products that, when transported via aircraft, may pose a danger to people, animals, the environment or the freight carrier. Promotional products that will not ship via air include (but are not limited to) the following:

Items containing lithium-ion batteries (examples include portable chargers, wireless speakers, wireless headphones, etc.)

If you order any of these products via our website, they will only ship via ground and only to the 48 contiguous United States.

Freight Claims
Title passes from the factory upon consignment of merchandise to a carrier. Although Posh Xessories™ can assist you, freight claims should be filed with the carrier within 10 days. Factory cannot be held responsible for freight delays in transit.

TERMS


Payment Terms
Net 30 days upon credit approval. New accounts will only accept cash, check, wire transfer, and/or VISA or MasterCard payment, including cost, freight and overruns. Past due accounts will be charged at 1.5% per month on unpaid balance.

For orders that exceed the total invoice amount of $2000, only a wire transfer or check will be accepted for security reasons. Please contact our customer service team for wire information or how to send a check.

Returns

Posh Xessories Inc. is committed to provide the best quality promotional items and promotional products on our website.  However, due to the customized nature of these products, we are unable to accept returns on orders that were produced according to your approval, unless authorized by Posh Xessories Inc. due to product defect.

Please check your order for defects immediately upon arrival, as there are absolutely no returns after 30 days from receipt of order. If you have any problems with your order, please contact our customer service team within 30 days from receipt of order at sales@poshxessories.com. If necessary, we will issue a return authorization and provide a specific shipping address. All merchandise must be returned in the original packaging.

In the event that you receive misprinted or incorrect merchandise, please contact our customer service department for assistance within 5 business days of receipt of the merchandise.  Claims made after this time will not be reviewed.  Before Posh Xessories, Inc. can begin to process a claim, a sampling of the goods (quantity will be determined at Posh Xessories, Inc.’s discretion) must be provided for us to review.  We will supply a pre-paid shipping label within 48 hours of receiving a claim. Claim review and processing may take up to 14 business days to complete from the date of receipt of the goods in question.  Any credits, returns, or refunds will be processed within 7 business days after a claim review completion, unless otherwise noted.  In the case of a customer error or unauthorized return (including rejected shipments), the customer is fully responsible for the return freight back to Posh Xessories, Inc. unless otherwise noted.

Returns on undamaged blank items require a 10% to 15% restocking fee in addition to the necessary freight costs to return the product back to the factory and must be communicated to Posh Xessories, Inc. within 5 business days of receipt of the blank merchandise. Not all blank products are returnable. Incomplete, partial and/or unauthorized returns will not be accepted.  Any and all custom, properly decorated products returned in violation of this policy will be rejected or discarded at Posh Xessories, Inc.’s discretion.


Pricing
Prices subject to change after June 30, 2018. Please visit www.poshxessories.com for updated pricing and promotions.

Guarantee
All products are carefully designed and crafted using the finest materials, and covered by a limited 2 year warranty which guarantees the product against defects in material and workmanship. It does not cover damage due to accidents, normal wear and tear, or abuse. With care and normal use, our products will provide the recipient with years of satisfaction. Any item found to be defective will be replaced or repaired at factory’s discretion. In our ever-continuing effort to improve our products, we reserve the right to change specifications and price without notice.

Trademarks
Logos and other imprints shown in this catalog are for illustrative purposes only. They do not imply endorsement, nor are any items with these specific logos for sale to anyone other than the parties expressly authorized by the owner of such designs. By submitting an order and artwork to Posh Xessories™, customer represents that the use or display of artwork will not violate any applicable laws or client restrictions, and hereby agrees to defend and hold Posh Xessories™ harmless from all claims.

© 2017 Posh Xessories™, Inc. All Rights Reserved.
TM Trademark of Posh Xessories™, Inc. All other trademarks remain the property of their respective companies.

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Proposition 65 Compliance Statement

 

Posh Xessories, Inc. is committed to conducting its business affairs in a socially responsible and ethical manner consistent with all applicable national and local legal requirements. This also reflects on our commitment to providing our customers with products that make the best impressions for the best price.

 

Posh Xessories, Inc. applies the highest standards of safety for its products. In order to meet both the needs of our customers and the regulatory requirements of the markets we serve, Posh Xessories, Inc. requires all products purchased to meet our specifications. We take all necessary steps to ensure that our products meet Federal product regulations and require our suppliers to obtain required permits and/or approvals.

 

As for decorating and printing inks used on Posh Xessories, Inc. products that are decorated in the USA, they have been tested for compliance with the Prop 65 rules.

 

We do not intentionally add chemicals that might require a warning. Safe Harbor Level limits have not been fully established by Proposition 65 for all substances, and that list changes periodically. If Posh Xessories, Inc. becomes aware that any product shall require a Prop 65 Warning, we will apply the short form Warning label to that product. For products manufactured on or after August 30th, 2018, we will also indicate on our website those items that will require Prop 65 Warning labels. For any specifics regarding these policies and procedures, please contact us at

 

sales@poshxessories.com

-The Posh Team